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Here you will find answers to the most commonly asked question about our colocation services. To search the database enter your question in the form below. If you cant find the answer to your question you may feel free to contact us. You may also submit tech support questions by using our Help Center.

Search the faq:

  1. General Questions

    1. What is Colocation and how can it benefit me?
    2. Can I bring in towers, or do you only allow rack-mounted equipment at your facility?
    3. How can Capital Internet offer prices that are so much less than the industry standard?
    4. Can I use the full throughput of the access line I had subscribed to 100% of the time without
    5. How difficult would it be to upgrade my colocation plan?
    6. What are the directions to the Data Center?

  2. Set-Up Related Questions

    1. What do I need for colocation (if I have an INDIVIDUAL SERVER PLAN)?
    2. What do I need for colocation (if I am getting RACK-SPACE at your colo facility)?
    3. How much lead time do you need for me to bring my colocated equipment into Capital Internet
    4. How long should I plan for Installation time for a tower? For Rack-Mounted equipment?
    5. Is there a set-up fee for installing my server(s)?
    6. Is there a contract involved?

  3. Billing/Pricing Related Questions

    1. Can I pay for your services by credit card?
    2. What discounts am I eligible for?

  4. DNS/E-mail Questions

    1. What are the primary and secondary DNS servers?
    2. What is the difference between your DNS servers?
    3. I followed your directions, but I still don't see my site.
    4. As a customer, what will I be charged to have Capital Internet run DNS and/or E-mail for me?
    5. Can I run my own DNS and/or E-mail.
    6. I want Capital Internet to handle my DNS and/or e-mail, what do I need to do?
    7. Do you support wildcards?
    8. Do I get my own email address?

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Created & Maintained By Capital Graphics